Information & Booking Policy
Before booking your stay at Chareena Resorts, please take the time to read the following information:
Free WIFI is offered throughout our resort for all our guests however the WIFI signal is not always of good quality due to the location of the hotel. If you are working online, we recommend having a personal cellular internet access to avoid interruption of reception.
Our restaurant is halal and does not serve or allow any alcohol, although guests are welcome to bring alcoholic beverages from outside to their rooms. No alcohol sold in the resort.
All our rooms are strictly non-smoking. Smoking in the resort is allowed in open-air areas and ond your private balcony.
Pets are not allowed.
We arrange a free shuttle from Koh Lipe Pier to Chareena Resorts. Our staff will also help you with your luggage. *As the boats arrive in different locations at different times and as our hotel has only one vehicle, it is possible that, on some days, the waiting time for the transfer may be a bit long. **If you do not wish to wait, it is possible to take a taxi. Taxis are waiting for travelers at all the piers. The fare to Chareena Resorts is a fixed price of 50 baht per person (including luggage). ***During the journey to the hotel, please keep your values, unzipped bags and delicate items with you. Chareena Hill – Beach Resort will not be held responsible for any damage.
Our Policies
Booking Policy and Cancellation Policy
Booking Policy
Full payment by credit card through PayPal or bank transfer is required to secure your booking.
All prices are in Thai Baht.
Check in time : from 2 pm to 9 pm / Check out time : from 7.30 am to 11.00 am
Late check out is charged 300 baht per hour. A full night will be charged if check out after 2.00pm
Children under 3 years old can stay in their parent’s room/bed for free.
Guests older than 10 years old are subject to the full adult fare.
Extra bed for guests between 3 and 10 years old is charged 500 baht per night.
Extra bed for guests over 10 years old is charged 1000 baht per night.
Cancellation Policy
Cancellations and changes must be done in writing (e.g. email or fax). We do not accept cancellations or reservation changes by telephone or in person.
Free cancellation if the booking is canceled 30 days or more before arrival.
If the booking is canceled less than 30 days before arrival then a charge equal to 50% of the amount of the booking will be made.
In case of non-arrival on the day (no-show) or cancellation (or change) less than 7 days before arrival, the full amount of the booking will be charged.
In the event of a no-show, the full cost of the booking is charged. Please note that refunds will be made in the form of a credit to your card account. All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 10 – 45 working days for the proceeds to arrive in your account.
